Privacy policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. This Privacy Policy applies to your use of nessi’s website (www.nessi.au) and any related services, including shopping, account creation, and communication with us. It explains how we collect, use, and protect your personal information.

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy. We recommend you read this document carefully. If you have any queries, please contact us at care@nessi.au.

Collection of data

We collect only the information needed to provide a seamless shopping experience, including:

  • Name, address, email, phone
  • Payment details
  • Order history and preferences
  • Communications with us (e.g., customer support inquiries)
  • Device and usage information to improve our services

Data may be collected directly from you, automatically via our website, or through trusted service providers like Shopify.

How we use your data

Your information helps us:

  • Process and deliver your orders
  • Provide customer support
  • Personalise your shopping experience
  • Send updates, promotions, or recommendations (you can unsubscribe at any time)
  • Detect and prevent fraud, and comply with legal obligations
Cookies and tracking

We use cookies and similar technologies to improve your shopping experience, analyse site usage, and show personalised or targeted advertising, including ads based on your activity on our website or other online platforms. You can manage your preferences through your browser settings.

Sharing and third parties

We may share your information with trusted partners who help us run our store, deliver orders, or improve our services. This includes Shopify, shipping providers, and marketing platforms. We never sell your personal information. For more information on how Shopify processes your data, see: Shopify Consumer Privacy Policy.

International transfers

Your information may be stored or processed outside Australia, for example on Shopify servers overseas. In such cases, appropriate safeguards are in place to protect your data.

Security

We use industry-standard measures to protect your information, but no system is completely secure. Please take care with your account credentials.

Marketing and your rights

All marketing communications comply with Australia’s Spam Act 2003. You can opt out of promotional emails or messages at any time. Depending on where you live, you may also have the right to access, correct, or delete your information.

Minors

Our website is intended for adult users and we do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to this privacy policy

We may update this Privacy Policy from time to time. If any changes to these policies occur, we will notify our customers by updating this section of our website. If you have any questions regarding our privacy policy, please contact us via email on care@nessi.au.